Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We are an independent research site covering casinos not on GamStop for readers in the UK. We are not a casino, and we cannot see or change anyone's account.
Where to send your message
Use the contact route shown in the site footer or the contact form, if one is displayed on shiftcam.uk. We do not publish a phone line or live chat, and we will not ask you to contact us through social media or messaging apps. Be cautious of anyone who claims to be us and asks you for payment details, passwords or identity documents. We never need them.
We do not state a guaranteed response time. We read messages as they arrive and reply where a reply is useful. Some enquiries are simply logged for the next review, so a short delay is normal.
What we can help with
- Corrections: a bonus figure, wagering requirement, payment method or licence detail that looks out of date. Casino terms change often, and our review facts were last verified on 1 October 2026.
- Questions about our reviews: why a casino sits where it does, or how we assess offers such as free spins, deposit bonuses and cashback.
- Explanations: how wagering requirements, bonus cashout limits, KYC checks or withdrawal limits work in general terms.
- Suggestions: topics you would like covered, such as game types, payment methods or sports betting terms.
- Business and editorial enquiries: please say who you represent. Commercial contact does not buy a ranking or a better review.
What we cannot do
We do not operate any of the casinos we cover, so we cannot resolve disputes for you. That includes withdrawal delays, closed accounts, missing bonuses and verification problems. We also cannot get a payment released or promise any outcome.
If you have a problem with a casino, work through these steps:
- Contact the casino's customer support in writing and keep copies of the replies.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check which licence the operator holds and whether it names an alternative dispute resolution body.
- Keep screenshots of the bonus terms that applied when you claimed the offer.
Be aware that casinos not on GamStop are generally licensed outside Great Britain, so UK Gambling Commission protections and its complaints route do not normally apply to them. Accepting British players is not the same as being authorised to serve them under British rules.
What to include in your message
A clear message gets a better answer. Please give us:
- the name of the casino and the page you are referring to;
- what you think is wrong, and where you saw the correct information, such as the casino's own terms page;
- the date you checked, because offers are time-sensitive;
- a screenshot of the terms if you have one.
Please do not send passwords, card numbers, identity documents or full account details. We will never ask for them.
If gambling is causing you harm
If gambling is affecting your money, health or relationships, support is available. In Great Britain, GamCare runs a free helpline and live chat, and GAMSTOP lets you self-exclude from licensed British operators. Gambling blocking software can also help restrict access on your devices. Most casinos offer deposit and loss limits and their own self-exclusion tools, but you should check this before you play.
Gambling is for adults aged 18 and over. It should never be treated as a source of income or a way to solve money problems.
How we handle feedback and corrections
Our research is based on reviewing casino terms, licence information and publicly available details. We have not tested accounts, deposits or withdrawals, and advertised offers are casino claims. When a reader flags an error, we compare it with the casino's current terms and update the page if it is confirmed. Where we cannot resolve something, we say so rather than guess.
Our rankings are editorial. Commission may be earned if you use links to casinos, but it does not decide position. You can read how the casinos compare on our best non GamStop casinos page.
Before you write
Many questions are answered in the guides and reviews already on the site. If you are still unsure, send us a message and we will do our best to help.